How are Volumetric Charges calculated?
If the volume of a single parcel exceeds the actual gross parcel weight our website automatically adjusts the delivery charge to include any volumetric weight charges, this charge is notified to you after each parcel dimension has been entered, the calculation we use is:

FOR EXAMPLE
A parcel measuring 60cm x 60cm x 60cm would have a volumetric weight of 36kg.

60 x 60 x 60 = 216,000
216,000 Divide by 6000 = 36kgs

Can you deliver fragile items such as glass or ceramics?
Yes we can deliver these items, but they are uninsurable so we cannot offer any refund or compensation for damage. If you do send fragile items, please pay particular attention to the packaging. No refunds can be given.

Are there any types of goods I cannot send with you?
There are certain types of goods that cannot travel through our network. For a comprehensive list please read our terms and conditions of carriage.

• Animals and Livestock
• Ammunition, Shotguns and Handguns 
• Knives including Handheld Weapons 
• Flammable materials
• Chemicals
• Oil, Petrol and Diesel
• Precious Metals including Gold / Silver
• Jewellery including diamonds